Charmaine has over 25 years of experience in the insurance industry which makes her a seasoned expert in her field. Having worked on both sides of the industry—as an insurer and a broker—she has a deep understanding of both client needs and insurer requirements.

Her client-oriented approach sets her apart. Charmaine is passionate about understanding her clients' unique needs and ensuring their coverage is tailored to them. With extensive knowledge of insurer rating structures, she negotiates the best rates while maintaining strong relationships with insurers. She also excels at guiding clients through the claims process, ensuring they receive the best possible service when they need it most.

Charmaine understands the importance of getting the details right from the beginning, ensuring proper underwriting, and reviewing annual renewals to keep coverage up-to-date with any changes. Her clients rely on her for expert advice and personalized service whenever they need to buy, sell, or amend their insurance.